Q: What if my flight is delayed?
A: Nothing to worry about. When you make a reservation, you provide us with your flight information. On the date of your arrival, we would check with the airline to find out your exact arrival time and would show up accordingly. For policies and procedures Click here.
Q: What if I change my flight?
A: We're good, but not psychic. We have no way of knowing if you are coming on a different flight. It is imperative, therefore, that you immediately let us know if you are making any changes to your itinerary. We will do our best to accommodate you without delay upon your arrival. For policies and procedures Click here.
Q: How will I find you at the airport?
A: No worries! … After receiving your luggage, just call us from a pay phone in the baggage claim area. (Save your quarters and use our toll free number; 1 (800) 624-9554.) The dispatcher will give you instructions as to where you should meet your driver and will send your driver down from the holding area. For detailed, printable, arrival instructions Click here.
Q: Can I be picked up from the airport without a reservation?
A: Of course!… you may try to get a ride at anytime. However, you may have to wait and there are no guarantees. We may or may not have someone available (Vegas travelers might choose this option).
Q: Do you take credit cards?
A: Naturally - we accept MasterCard, Visa, and American Express. However, feel free to pay your driver in cash.
Q: Is it customary to tip the driver?
A: I don't know exactly how to answer this. ……….. If you feel your driver provided you with exceptional service, by all means, yes. However, our drivers are trained to provide such service regardless of the gratuity. Therefore it may not be expected, but most certainly appreciated. Our drivers say they usually receive 15 to 25% of the fare in tips. (Our service to price ratio is so low most people are very generous to the drivers, but the nice thing is that it's all is up to you.)
Q: Do you offer any special discounts?
A: Our prices are so low there is no need for discounts. The price you're getting is already discounted, however, we do offer a 10% discount on gift certificates purchases in the amount of $100.00 or more. We also have a frequent rider program for those who can't seem to get enough (flying that is). For rates, click here.
Q: How many stops do you make?
A: We have a three-stop maximum, including you and your neighbors. Because it is a small island, it should never take more than 30-45 minutes to get to the airport from most areas on Oahu. (For distant areas count on one, to one-and-a-half hours.) The whole island is only sixty-five miles across - We can break-down, run out of gas, and the world can come to an end, but you'll still make your flight. (We've never failed!!)
Q: Will you be on time?
A: Do ducks quack? Our entire business is run on the concept of being dependable and on time. We are so serious about it, we offer a discount to any passenger that waits for more than fifteen minutes. That's not all, we offer a free ride to any passenger that waits for more than thirty minutes from their home or the airport. (Some restrictions apply.) Click here to review our discount policies.
Q: Can we make an extra stop on the way? you be on time?
A: Yes! However, we do ask that you that you let us know about any additional stops when you make your reservation. For policies and procedures Click here.
Q: What if I'm traveling stand by?
A: There are no guarantees in life, (more so in traveling). If you fly standby, go ahead and make a reservation to ensure availability with us. If you need to change your itinerary, there is no extra charge for changing your reservation, and we will do our best to accommodate you without delay upon your arrival.
Q: What if I decide to cancel?
A: Because of our extremely dependable track record, people have gotten the idea that they can just use us as a back-up system when their friend(s) cannot pick them up. We have, therefore, had to enforce a much undesired cancellation policy. In order to keep from raising our rates for those who really intend to use our service when they book a reservation, we have introduced a cancellation fee for any cancellation. Click here to review our cancellation fees.
Q: Do you provide child safety seats?
A: The use of child safety seats in Hawaii is not only a State law, but for safety purposes, should always be used by children under 40 pounds. If you are in need of a car seat, please specify on your reservation. They can be provided at a cost of only $5.00 per child. It is our recommendation that you bring your own car seat, in case you need it/them for other transfers during your stay.
Q: Are children free?
A: The owner of this company loves children, and has four of his own. He not only considers children people too, he understands they are the messiest, noisiest, and most space consuming persons on the planet. Please do not be offended if he doesn't give a discount for these lovable creatures who, may very well be, our leaders of tomorrow. For more information on rates Click here.
Q: Do you sell gift certificates?
A: We do! … in any amount. And those of you who may need us frequently, or like giving big gifts, will receive a ten percent discount for gift certificate purchases of $100.00 or more. Click here to get more information on gift certificates.
Q: Do you have wheelchair access?
A: Our vehicles are only equipped to carry collapsible wheelchairs. If that is all you need,
we will be more than happy to accommodate you at no extra charge. We are not, however, at this time, equipped with ramps for motorized chairs or non-mobile persons.
Q: Is smoking permitted in your vehicles?
A: No. Although we believe in freedom, love, and the American way, we also believe in the consideration of others. Most people love the clean fresh air that only Hawaii can provide, and it is our goal to help them get it. If you feel you need to smoke, it may take a few minutes for our driver to come down from the holding area. Please feel free to indulge at this time.
Q: Can I make a reservation for someone other than myself?
A: It is always best for the person travelling to make their own reservation to insure they receive the proper instructions. However, anyone can make a reservation for someone else if they are willing to take responsibility for the cancellation / no-show fees. (A credit card may be required). For policies and procedures Click here.
Q: What if my flight is delayed?