|On-line Reservations Policy:|
|Please select type of Reservation below:|
Reservations online must be made a least 48 hours in advance.
* All on-line reservations must include first and last name, number of persons traveling, hotel and/or local address, local phone number, all flight information including; airlines, flight numbers, departure cities, scheduled flight times, preferred pick-up times, and a description of your luggage. Non Oahu residents are required to give a major credit card and home phone number.
* All reservations are subject to availability, but will be confirmed vai e-mail within 24 hours
of receiving your reservation.
* For arrival reservations we wilcl heck with your airline to determine your actual arrival time and show up at the airport at an appropriate time in order to be waiting for you. Click here
for arrival instructions.
* We will confirm all departures by phone, the evening before your appointment, prior to 8:00 p.m. If you are not available we will leave a message. Please call if you do not hear from us, by 8:00 p.m. For contact information. Click here
* To change a reservation you may call us by phone between 8:00 a.m. and 6:00 p.m. Hawaii time 7 days a week. Or you may fax us, or e-mail us at any time.
* Cancellations made less than 24 hours in advance will be subject to a fee of $20.00 or the full fare. All other cancellations are subject to a fee of $5.00. There is no charge to change an existing reservation with a reasonable notification.
* Unlike some companies you may have experienced, we run a tight ship and take being on time very seriously. If you are forced to wait for us from your address or hotel for an unreasonable length of time we will, under most circumstance, grant you a generous discount. Click here for our detailed fee schedule. If, however, our driver even thinks he may be late he will call you to let you know of his estimated delay. (Please call us if our driver is even one minute late and you have not received a call or message.)
* If you are not ready when our driver is there to pick you up from your address or hotel you will be charged full fare plus waiting - even if the driver must leave without you (drivers are not required to wait more than five minutes).
* Arriving customers may be faced with many uncontrolled circumstances and are normally not charged for waiting.
* If you are an arriving passenger and are forced to wait for us an unreasonable length of time, you will under most circumstances be granted a generous discount. Click here for our detailed fee schedule.
* If you have read and understand Airport-Island Shuttles on-line reservation policies and would like to register on-line now
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