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Telephone Reservation Policies and Procedures:

* Telephone reservations should be made at least 24 hours in advance. We take phone reservations seven days a week between the hours of 9:00am and 5:00pm Monday thru Friday (Hawaii time) and 10:00am thru 4:00pm Saturday and Sunday. (Note: Reservation hours are subject to change)

* All telephone reservations must include first and last name, number of persons traveling, hotel and/or local address, local phone number, all flight information including; airlines, flight numbers, departure cities, scheduled flight times, preferred pick-up times, and a description of your luggage. Non Oahu residents are required to give a major credit card and home phone number.

* Confirmation for arrivals is not necessary, however, we will check with your airline to determine your actual arrival time and show up at the airport at an appropriate time in order to be waiting for you. Click here for arrival instructions.

* We will confirm all departures the night before your appointment prior to 8:00 p.m. in the evening. If you are not available, we will leave a message. Please call if you do not here from us by 8:00 p.m. For contact information Click Here.

* Availability for phone reservations will be determined while still on the phone.

* To change a reservation you may call us by phone between the hours of 9:00am and 5:00pm Monday thru Friday (Hawaii time) and 10:00am thru 4:00pm Saturday and Sunday. Or you may fax us, or e-mail us at any time.

* Cancellations made less than 24 hours in advance will be subject to a fee of $20.00 or the full fare. All other cancellations are subject to a fee of $5.00. There is no charge to change an existing reservation with a reasonable notification.

* Unlike some companies you may have experienced, we run a tight ship and take being on time very seriously. If you are forced to wait for us from your address or hotel for an unreasonable length of time we will, under most circumstances, grant you a generous discount. Click here for our detailed fee schedule. If, however, our driver even thinks he may be late he will call you to let you know of his estimated delay. (Please call us if our driver is even one minute late and you have not received a call or message.)

* If you are not ready when our driver is there to pick you up from your address or hotel you will be charged full fare plus waiting - even if the driver must leave without you (drivers are not required to wait more than five minutes).

*Arriving customers may be faced with many uncontrolled circumstances and are normally not charged for waiting.

* If you are an arriving passenger and are forced to wait for us for an unreasonable length of time, you will under most circumstances be granted a generous discount. Click here for our detailed fee schedule.

* Arriving customers must call our toll free #1 (800) 624-9554, or our local # (808) 521-2121 when they arrive in Honolulu, and they are ready to go with luggage in hand. Click here for detailed arrival instructions.

* If you have read and understand Airport-Island Shuttles phone reservation policies and would like to call or write us click here.

The following is a directory of our voice-mail menu: Arriving passengers ready for pick-up, press 1

To make a reservation, press 2

For information, press 3

To confirm a reservation, press 4 or stay on the line to be forwarded to a customer service agent.

If you cannot get through or if this is an emergency press 5